Our Privacy Statement


- Who Are We?

Shannon’s Hopeline support and educate young people on the importance of looking after their mental health. Aiming to prevent suicide by creating in them a sense of strength, hope and confidence. We do this by providing low cost counselling and a workshop called ‘Be Kind to your Mind.’

- Personal Information We Collect:

  • Name
  • Age
  • Date of Birth
  • Address
  • Telephone Number
  • Email Address
  • Relationships
  • Gender
  • Difficulties (Mental Health)
  • GP Contact Details
  • Medical History
  • - How We Store Your Personal Information

  • Referral Forms which will always be kept in a locked cabinet.
  • Secure Database
  • Telephone Numbers may be stored on Company Devices should we communicate in this manner.
  • - How We May Process/Share your Personal Information?

    If you as a client need counselling, we will share your information with Mosaic Counselling and Psychotherapy as they will be providing the counselling service. If you as a client require the Mentoring Programme, we will share our information with the Plus One program.

    - Emergencies

    If your health is in jeopardy (provided we have consent) we may share your contact information with an emergency healthcare service (e.g. Mental Health Crisis Team, GP and contact your next of kin) If we become aware of your intent to cause harm to another person/organisation (e.g. terrorism), the law may require that I inform an authority without seeking permission. In such a situation, the law may require that I share your personal information without your knowledge (known as whistle-blowing).

    - When will your Information be Deleted?

    When we have finished working together, we will hold your information for 6 years. This is so that in the future if you require our services again we have you on record. Once 6 years is up we will shred all paperwork.

    - You have the Following Rights:

  • To be informed about information we hold.
  • To see the information, we hold about you.
  • To rectify any inaccurate or incomplete personal information.
  • To withdraw consent to me using your personal information.
  • To request your personal information to be erased.

  • Our Child Safety Statement



    Shannon’s Hopeline support and educate young people on the importance of looking after their mental health. Aiming to prevent suicide by creating in them a sense of strength, hope and confidence. The Shannon’s Hopeline Child Safeguarding Statement is a guidance document for staff to identify and respond to any allegations or suspicions of child abuse or neglect. The document adheres to The Department of Children and Youth Affairs’ National Guidance for the protection and welfare of children published in 2017, and The Children’s First Act 2015. This Safeguarding Statement is displayed on Shannon’s Hopeline website and Shannon’s Hopeline office


    Shannon’s Hopeline adheres to the Children’s First Act 2015, and Article 1 of the UN Convention of the Rights of the Child. The definition of a child is a person below the age of 18 years, who is not, or has not been, married. The safeguarding policy applies to all staff members of Shannon’s Hopeline, including volunteers and board members.


    - The following principles underpin our Child Safeguarding Statement:

  • The welfare of the child is of paramount importance.
  • Shannon’s Hopeline is committed to respecting the right and bodily integrity of every child, and to protect those rights under the UN Convention on the Rights of the Child as outlined in the Articles 2, 3 and 6.
  • All Shannon’s Hopeline staff have a responsibility to protect children and have a duty of care to report child abuse as set out in The Children First Act 2015, and in accordance with The National Guidelines for the Protection of Children 2017.
  • Shannon’s Hopeline endorses The Children First Act 2015 and is committed to developing policies and procedures in line with legislation.
  • Shannon’s Hopeline will not knowingly engage any person or organisation, or fund any project, that poses a risk to children
  • Shannon’s Hopeline will ensure that all staff receive appropriate training in Child Protection.
  • Shannon’s Hopeline will ensure that its recruitment policy adheres to best practice and that all staff are Garda Vetted.

  • Contact Shannon's Hopeline




    Office Hours Monday - Friday 9am - 4pm
    Click Here for a List of Out of Hours Support Services

    Privacy & Child Safety Statements

    Registered Charity Number - 20107703

    Copyright © Shannon's Hopeline 2018